Cavia is based in Italy. The package will be delivered to the address you have stated as your delivery address. Delivery times are based on date of dispatch. As the products are made to order, please allow 10 working days for production after your purchase.
3 - 4 WORKING DAYS
Rest of world
5 - 7 WORKING DAYS
When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price. When ordering outside EU, all prices exclude VAT /tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
PARO operates as a marketplace which means each brand ships out their own products. So if you order from two different brands you'll get two different parcels, tracking numbers and shipping costs which will be calculated at checkout.
We hope you're happy with your product, but if you aren't please contact us via firstname.lastname@example.org for exchange and return information. Exchanges will only be offered for a different size in the exact same item originally ordered.
Exchanges and returns should be made no more than 14 days after delivery. They will only be accepted if items are in perfect condition, with original labels, fully intact and inside original packaging. All exchanges and returns are at the cost of the customer, as well as replacement postage fees. We strongly recommend sending your parcel with a tracking number as undelivered parcels will be the responsibility of the sender and not the receiver.
The Tax Invoice must be provided as proof of purchase.