SOTTES is based in Switzerland and offers Free Shipping Worldwide . They produce on a small scale in their studio and ship out their products from there with DHL. Items are made to order therefore will be processed and sent within 2-3 weeks, unless stated otherwise in the product description.
**Note for orders outside the EU customers may be subject to import duties, customs taxes and/or brokerage fees. PARO operates as a marketplace which means each brand ships out their own products. So if you order from two different brands you’ll get two different parcels, tracking numbers and shipping costs which will be calculated at checkout.
We hope you're happy with your product, but if you aren't please email email@example.com within 10 days of order delivery as indicated by the customer's provided tracking number.
The brand will not accept any returns sent by post without prior written communication and valid return authorisation. Products must be returned in its original packaging with all labels still attached and it must be unworn and in the same condition it was received. We won't accept any returns that don't meet this criteria.
Customers will be responsible for their own shipping costs and we highly recommend you keep proof of postage/ tracking numbers as we can't refund orders until we receive the merchandise.
Refunds will be made within 14 days of the brand receiving your order and the full amount of the item and will be credited back to the original payment method used at purchase.
For any questions and return requests, please contact us at firstname.lastname@example.org