Pond offers free shipping from their studio in London to anywhere in the world via Royal Mail. There are some select pieces available at the PARO Amsterdam store that are available for pick up - you can select the option local pickup at checkout and come arrange a time to pick up the piece in West Amsterdam.
Many of POND's products are made-to-order and take a maximum of 10 days to be dispatched. Once the piece is shipped you will receive a shipping confirmation email with tracking number.
PARO operates as a marketplace meaning all brands ship out separately. If customers order from two different brands they will receive two different parcels, tracking numbers and shipping costs which will be calculated at checkout.
Returns and exchanges can be requested up to 14 days of order receipt via returns.parostore.com.
The product must be returned in its original packaging with all labels and swing tickets still attached and it must be in the same condition it was received in. Items that do not meet these criteria will not be refunded.
Refunds will be made within 10 days to the original payment method used for order.
If you have any questions please contact firstname.lastname@example.org