Eily ships all her pieces by Royal Mail tracked and signed from the UK. Many of Eily’s pieces are made to order so please check the product description to ensure you’re aware of proper waiting time.
REST OF WORLD
Please allow around 2-3 weeks for dispatch of silver work and gold commissions take a bit longer at 4-6 weeks.
If items are already in stock they will be shipped out within 1-2 days.
**For orders outside of the UK customers may be subject to import duties, customs tax and/or brokerage fees.
PARO operates as a marketplace which means each brand ships out their own products. If you order from two
different brands you’ll get two different parcels, tracking numbers and shipping costs calculated at checkout.
We hope you’re happy with your product, but if you aren’t please visit our returns center at returns.parostore.com within 14 days of order receipt to log a returns request. Refunds will be made within 14 days of the brand receiving your order and the full amount of the item and will be credited back to the original payment method used at purchase.
Earrings are not refundable or exchangeable due to hygiene regions.
The piece must be returned in its original packaging with original receipt, all labels still attached and it must be
unworn and the same condition it was received. We won’t accept any return that doesn’t meet this criteria.
Customers will be responsible for their own shipping costs and we highly recommend you keep proof of postage/ tracking numbers as we can’t refund orders until we receive the merchandise.