Krem ships all products from Paris, France via standard Post. Once the item is shipped you will receive a shipping notification email with tracking number.
Rest of World
**Note for orders outside the EU customers may be subject to import duties, customs taxes and/or brokerage fees.
PARO operates as a marketplace which means each brand ships out their own products. So if you order from two different brands you’ll get two different parcels, tracking numbers and shipping costs which will be
calculated at checkout.
Returns and exchanges can be requested up to 14 days, please email us at firstname.lastname@example.org with order number and reason for return. Please note the below important info for all returns.
All items must be unworn in their original packaging, with packaging intact to be eligible for return.
Items returned or exchanged without prior notification and original packaging will not be accepted.
Our items go through a process of quality control checks. In the event you receive an item that you believe is damaged or defective, we require that you email email@example.com within 48 hours of receiving the item and include your name, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.